Shipping Policy

Get your order in before 12:00 PM MST and we’ll usually ship it that same business day — at the latest, the next one. Orders placed after 12:00 PM MST, at weekends, or on holidays go out on the next business day. Everything’s packed discreetly — plain outer packaging, no product branding — and we email your tracking as soon as it leaves us.

Delivery times — United States: usually 2–5 business days; Europe & UK: 5–10 business days in most cases, depending on the country and how long customs takes (see the country-by-country table on our Shipping to Europe page); rest of world: worked out at checkout, where we can offer it.

Every order comes with Shipping Protection included — it’s on by default. We add it automatically at checkout, and it can’t be removed. It covers qualifying problems with non-delivery damage, or fulfilment errors, under the terms in our Shipping Protection Terms.

All claims and coverage determinations are governed strictly by the Shipping Protection Terms linked above.

Once a carrier marks a parcel “Delivered”, we’re not responsible if it’s then lost or stolen — unless the Shipping Protection Terms say otherwise. So please make sure you’ve got a secure delivery spot, keep an eye on your tracking, and pick the parcel up promptly..

Customers are responsible for:

Ensuring a secure delivery location

Monitoring tracking updates

Retrieving packages promptly upon delivery

Where it’s offered, we’d really recommend a carrier hold or signature-required delivery.

Any shipping problem other than theft after delivery has to be reported within seven (7) calendar days of the carrier’s delivery or attempted-delivery date. That window is firm — we can’t accept requests outside it. If something’s damaged, missing or wrong, contact us with your order number and photos of the damage. Refunds and replacements follow the Refunds & Returns Policy.

For claims involving damage, missing items, or fulfillment errors, the following documentation is required in full:

A complete unboxing video recorded from the moment the package is first opened

Clear photos of the external packaging

Clear photos of the contents of the package

Clear photos of the packing slip included inside the package

The tracking number

A brief written description of the issue

Failure to provide all required documentation will result in the claim being denied.

If a claim is reviewed and verified as a Champion Peptides Lab fulfillment or shipping error, the affected items will be reshipped at no additional cost. No cash refunds will be issued.

We declare international parcels accurately, as laboratory research chemicals. Import duties and VAT are yours to cover — they’re not included in what we charge. Before you order, please confirm research chemicals can be imported into your country. Our Shipping to Europe page has the country notes.